Motorbike Accident or Breakdown in Bangkok: What to Do
We hope you never need this page. But knowing what to do in the first ten minutes after an accident or breakdown makes everything that follows simpler — for you and for us.
Save these numbers now
1669 — medical emergency / ambulance. 191 — police. 1155 — Tourist Police (English-speaking). And our WhatsApp, +66 92 421 2922.
If there's an accident
First, get yourself and anyone else out of the traffic lane if it's safe to do so. If anyone is hurt, call 1669 for an ambulance. Every rental bike carries Thailand's compulsory พ.ร.บ. insurance, which covers medical treatment for injured people up to the legal limit.
If another vehicle is involved, especially if anyone is injured or there's a disagreement about what happened, don't move the vehicles until police arrive. Call 191 or the Tourist Police on 1155.
Take photos and details
Photograph both vehicles, their positions on the road, number plates, and any damage. Get the other party's name, phone number and plate. Don't sign anything you can't read. Then message us with the photos and your location — we'll talk you through what happens next.
Who pays for damage
Compulsory insurance doesn't cover damage to the bike or to other people's property. Damage to our bike caused during your rental is charged as set out in your rental contract: the actual repair cost at the official service centre, plus the daily rental rate for each day the bike is off the road until it's fixed. It's taken from your deposit first, and we show you the repair bill. Our insurance guide explains this in more detail.
If the bike breaks down
Pull over somewhere safe and message us on WhatsApp with a photo and your location. We answer daily from 9:00 to 20:00. If it happens at night, park the bike somewhere safe and well lit, take a Grab home, and we'll sort it out the next morning.
Flat tyres from normal wear and worn-out batteries are on us. A puncture from a nail or debris picked up while riding, or running out of fuel, is the renter's responsibility — many small roadside shops can fix a puncture cheaply and quickly.
If the bike is stolen
Report it at the nearest police station straight away and ask for a police report, then contact us immediately. Theft isn't covered by insurance, which is why parking where other bikes are parked matters — see our parking guide.